Exchange Policy

At Luxn, we are committed to delivering premium-quality jewelry and a smooth shopping experience. Please review our policy carefully before placing your order.

1. Return Policy (3 Days)

We offer a 3-day return policy from the date of delivery.
Returns are processed in the form of Store Credit only.
Refunds are not provided under any circumstances.

2. Return Charges

A ₹80 fee is applicable for return and reverse logistics.
This charge is applicable once per entire order, not per product.

3. Missing / Damaged Product

In case of missing or damaged items, you must report within 24 hours of delivery.
After verification, a replacement will be arranged.
No refunds will be issued for damaged items.

4. International Returns

Currently, free return shipping is not available for international orders.

5. Eligibility for Return

To qualify for a return:

Request must be raised within 3 days of delivery
Product must be unused and in brand-new condition
All original tags, packaging, and invoice must be intact
Product must be free from damage, stains, or scratches
All embellishments and detailing must be in proper condition

6. Non-Eligible Returns

Returns will not be accepted if:

Request is made after 3 days
Any item or component from the package is missing
Product is damaged due to misuse
Product has been used or opened (unless received damaged)
Items purchased with free gifts are returned without the gift
Individual items from combos or promotional sets are returned separately
Sale items or products purchased using store credit are returned
Return request was not initiated before sending the product

Luxn reserves the right to deny returns if the above conditions are not met.

7. Return Process

To initiate a return, WhatsApp us at +91 8929 39 9898
Share:
- Order Number
- Product details
- Reason for return
Requests must be made within 3 days of delivery
Our team will respond within 24 hours
Once approved, the product will be picked up by our logistics partner

8. Exchange Policy (3 Days)

Exchanges are valid within 3 days of delivery
Product must be unused, unopened, and in original packaging
A ₹80 exchange fee will be charged
For exchange requests, contact us on WhatsApp

9. Store Credit Usage

Store Credit can be used during checkout
Simply select the option to apply it
The amount will be automatically deducted

Note: Luxn Store Credit never expires

10. Cancellation Policy

Orders cannot be cancelled once shipped
For prepaid orders:
- Cancellation (before shipping) will be processed as Store Credit only
- No bank refunds will be provided