Warranty Policy
6 Months Replacement Policy
At LUXN Jewelry, we are committed to delivering premium quality products and ensuring customer satisfaction. To make your shopping experience smooth and worry-free, we offer a clear and transparent Replacement Warranty Policy.
Replacement Warranty Process - If you face any issue with your product, you can request a replacement by contacting our customer support team:
📞 Customer Care Number: +91 8929399898
Our team will assist you with a simple and hassle-free replacement process.
No Refund Policy - We do not offer refunds under any circumstances. Only product replacement is provided.
Replacement Only - Eligible products will be replaced with the same item or a similar product of equal value (subject to availability).
Logistics Fee - A nominal fee of ₹99 must be paid by the customer before product pickup. This covers logistics and handling charges for the replacement process within 6 Months of Product warranty.
Non-Eligible Products for Warranty
The following products are not eligible for replacement warranty:
🏷️ Sale Products (discounted items)
🔥 Clearance Sale Products
🎁 BOGO Offers (Buy 1 Get 1 Free or similar promotional offers)
💸 Products purchased under special deals or heavy discounts
These items are sold at exclusive prices and therefore do not qualify for warranty or replacement.
How the Replacement Process Works
Contact customer support on the provided number
Share your order details and issue
Pay ₹99 logistics fee
Schedule product pickup
Receive your replacement product
Additional Conditions
Product must be used under normal conditions
Damage caused due to misuse, physical damage, or improper handling will not be covered
Replacement request must be raised within the warranty period
Slight variations in design or availability may occur during replacement
Our Commitment
We aim to provide you with quality, transparency, and trust. Our policy is designed to ensure you have a smooth experience while maintaining fairness for all customers.